If you experience a problem with any of our products, customer service, shipping, etc., PLEASE let us know. We’ll do whatever it takes to make it right.
Customer service is our PURPOSE. Things happen. You change your mind. Something goes wrong. We really appreciate the opportunity to fix a problem.
Whatever is wrong, we’ll fix it – end of story.
EVERYONE gives great service
Every Farmhand is authorized to do whatever it takes to make it right. We’re happy to have you speak to a higher up but please know we all have the same goal to make you happy.
Our Only Policy is: Whatever it Takes
None of this, “we’ll do this if you do this,” kind of stuff. We’ll do what you like. If you’d like a refund, consider it done, no problem. Want something replaced? Definitely! Want something else instead? We’ll help you to find something you really like. Just want to share feedback? We LOVE hearing from you! Thank you!
This Means Everyone
You’re the recipient, and not the buyer? We want you to be thrilled too by our products and service. If anything isn’t right, please let us know so we can fix it.
The Farmhouse Purpose
Our purpose is to make our customers feel good. We want your entire experience to be awesome. If you’re not completely satisfied, please contact us. We want to hear from you. We want the opportunity to make you happy.